[VJobs] IBM (IT Help desk - Technical Support Associate) Recruitment Process

Date: 06^th July 2011

Reporting Time: 9:30 AM

Venue:          Krishna's Pragathi Institute of Technology,

Diwancheruvu, Rajahmundry,

East Godavari (Dt)

Phone: 0883-2007676, 2007667

Interested candidates can walk-in directly to the venue as per the given schedule along with all the required documents

Eligibility Criteria:

-         Any Graduate

-         No percentage criteria

General Skills required:

• Must have good communication skills
• Must have knowledge on Computer Hardware and Networking concepts
• Must be willing to work in Shifts

CTC:  For Fresher - 2 to 2.5 Lakhs and for the candidates with experience up to 12 Months - 2.5 to 3 Lakhs

Selection Process:

-         Step 1: Group Discussion ( We have eliminated the test process for this hiring )

-         Step 2 : F2F interview ( We will check candidates communication skills in detail )

-         Step 3 : Confirmation of short-lists and candidate documentation 

Job Role: IT Help desk - Technical Support Associate (100% voice programmes)

• Provide Technical solutions to the external customers
• Awareness of basic networking concepts and technologies.
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN 
• Understanding of operating systems, Windows 2000/NT/XP, configuration options and Troubleshooting 
• Browser Support - Internet Explorer
• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc.
• Skilled in commercially standard software applications and major desktop operating systems.

Job Location:  Bangalore / Hyderabad. (Relocation allowance will be provided in case of relocation as per business demand)

Shift: Yes (Should be Flexible) 

Hire Type: Regular

**This role is not into BPO domain.

Mandatory documents to be carried for the interview:

• Updated Resume
• Passport size photograph
• All the mark sheets, Provisional Degree Certificates/ Degree Certificates (without fail)
• One photo ID proof (Driver's license/ voter's id card/ pass port)