[VJobs] IBM (IT Help desk - Technical Support Associate) Recruitment Process @ Guntur

Date: 19^th June 2011

Reporting Time: 9:30 AM

Venue Details:    Vignan University

        Guntut Tenali Highway,

         Vadlamudi, Guntur

Candidates are advised to students to reach either Guntur or Tenali and then take APSRTC bus for Vignan. Vignan's campus is just 20 min drive from Guntur or Tenali. Buses are available every 5 Min. The campus is on Guntur - Tenali Highway

Interested candidates can walk-in directly to the venue as per the given schedule along with all the required documents

Eligibility Criteria:

         Any Graduate

         No percentage criteria

General Skills required:

• Must have good communication skills
• Must have knowledge on Computer Hardware and Networking concepts
• Must be willing to work in Shifts

CTC:  For Fresher - 2 to 2.5 Lakhs and for the candidates with experience up to 12 Months - 2.5 to 3 Lakhs

Selection Process:

         Step 1: Group Discussion ( We have eliminated the test process for this hiring )

         Step 2 : F2F interview ( We will check candidates communication skills in detail )

         Step 3 : Confirmation of short-lists and candidate documentation 

Job Role: IT Help desk - Technical Support Associate (100% voice programmes)

• Provide Technical solutions to the external customers
• Awareness of basic networking concepts and technologies.
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN 
• Understanding of operating systems, Windows 2000/NT/XP, configuration options and Troubleshooting 
• Browser Support - Internet Explorer
• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc.
• Skilled in commercially standard software applications and major desktop operating systems.

Job Location:  Bangalore / Hyderabad. (Relocation allowance will be provided in case of relocation as per business demand)

Shift: Yes (Should be Flexible) 

Hire Type: Regular

**This role is not into BPO domain.

Mandatory documents to be carried for the interview:

• Updated Resume
• Passport size photograph
• All the mark sheets, Provisional Degree Certificates/ Degree Certificates (without fail)
• One photo ID proof (Driver's license/ voter's id card/ pass port)